OUR FREQUENTLY ASK QUESTION

WHAT IS NET ENERGY METERING

A mechanism where an eligible consumer installs a solar PV system primarily for his own use and the excess of energy (kWh) to be exported to the grid and to be offset against kWh from the energy provided by the Distribution Licensee (TNB) to the electricity consumer during the applicable billing period.

NEM RAKYAT

Under the NEM Rakyat Programme, Domestic Consumer(s) who has a solar PV installation on the roof-top of their premises will consume the energy produced first, and any excess will be exported to the TNB grid. The credit to be received for such excess energy will be used to offset part of the electricity bill on a “one-on-one” offset basis for a period of ten (10) years of operation.

NEM GOMEN

The concept of NEM GoMEn is that the energy produced from the solar PV installation on Government premises will be consumed first, and any excess will be exported to the TNB grid. The credit to be received for such excess energy will be used to offset part of the electricity bill on a “one-on-one” offset basis for a period of ten (10) years of operation.

NEM NOVA

NEM NOVA is a solar energy-centric net energy metering initiative for non-domestic consumers of Tenaga Nasional Berhad (‘Distribution Licensee’), the electricity utility company in Peninsular Malaysia. Non-domestic consumers refer to consumers in the commercial, industrial, mining and agriculture industries.

Under NEM NOVA, a non-domestic consumer (‘NOVA Consumer’) will install a solar photovoltaic installation in a premise that they use or occupy. Such installation should be designed primarily for self-consumption. However, any excess energy that is not consumed by the NOVA Consumer at their premise due to operational constraints or variation in load demands may be exported to other designated premises (‘Designated Premise’) by way of the Distribution Licensee’s distribution system or the grid owner’s transmission system (‘Supply System’).

WHAT IS ONE ON ONE OFFSET

One-on-one offset means every 1kWh exported to the grid will be offset against 1 kWh consumed from the grid with gazetted tariff. The export charges are charged in decending order (start from the highest applicable rate).

WHO CAN APPPLY NEM?

  • Registered consumers of Tenaga Nasional Malaysia (TNB) in Peninsular Malaysia.
  • Not blacklisted (No outstanding bill & meter tampering)
  • Open to all categories of TNB consumers under the following tariff*:
  1. Domestic/Residential (Kediaman)
  2. Commercial (Komersial) [inclusive of government buildings]
  3. Industrial (Perindustrian)
  4. Agriculture (Pertanian) Effective from 1st January 2019

* Refer to TNB consumers electricity tariff

The resource for producing electricity shall be from Solar Photovoltaic (PV) only

WHAT TYPES OF INSTALLATION ELLIGIBLE UNDER NEM?

Installation types:

  1. on rooftop of buildings
  2. on garage, car park or similar buildings

Note: For ground-mounted system, it may be allowed on case-by-case basis and the installation shall be within the compound of the applicant’s premises and approved by the Energy Commission.

HOW CAN I APPLY NEM?

Applications can be made via eNEM system. NEM applicant shall appoint SEDA’s Registered PV Service Provider (RPVSP) for NEM application submission.

WHAT TYPES OF METER REQUIRED FOR NEM?

2 types of meter are required as below:

  • TNB’s bi-directional meter (with import-export feature) to record the amount of electricity consumed, produced or exported;
  • PV meter/data logger/inverter with monitoring feature to record the total amount of electricity generated by the PV system.
  • Optional – May install check meter for measurement of the energy export (if applicable) and shall be of the same or equivalent to the standards of the consumer meter installed at the premises by TNB;

WHAT TYPES OF INCENTIVES ARE AVAILABLE FOR NEM CONSUMERS?

At the moment there are fiscal incentives offered to eligible companies in the form of Green Technology Incentive (https://www.mida.gov.my/forms-and-guidelines/tax-incentives-for-green-industry/) by Malaysia Investment Development Authority (MIDA).

IF I AM PLANNING TO INSTALL SOLAR PV SYSTEM FOR SELCO PURPOSES AND ENSURE THAT THERE IS NO REVERSE FLOW OR EXCESS ENERGY EXPORTED BACK TO THE GRID DO I NEED TO APLLY FOR NEM?

There is no need to apply for NEM. However, for PV systems with capacity above 72 kW, a generating license (private) from ST is required and subject to the relevant rules under the Electricity Supply Act (ESA). For more information, please refer to the Guidelines on the Connection of Solar Photovoltaic Installation for Self-Consumption issued by ST.

AS INVESTOR CAN I CLAIM FOR ENVIRONMENT ATTRIBUTES?

No it is solely for the benefit of consumers (NEM Rakyat / GoMEn / NOVA Consumers)

DO YOU PACKAGE YOUR SOLAR PV SYSTEM WITH NEM?

Yes, if the customer’s consumption pattern demonstrated significant potential for surplus to be transmitted to the grid, we highly encourage customer to sign up for NEM to maximize the benefit of installing solar PV. We will advise you accordingly on the NEM registration.

For customers with consumption pattern less likely to have potential surplus, NEM registration might not be required. However, we could register at customer’s request.

For residential customers, our package is inclusive of NEM. This is because for houses, the consumption of your house during weekdays/daytime is usually lower than what your solar PV system can produce. As such, with NEM, the excess energy that will automatically flow out to TNB grid will be compensated in terms of further credit to your bill.

WHAT IS THE DIFFERENCE BETWEEN FIT AND NEM?

In a simple terminology, in Malaysia, the Feed-In Tariff (FIT) scheme, allows the customers who is the Feed-in Approval Holders (FIAHs) to sell all electricity produced from Renewables resources to Distribution Licensee, such as TNB at the FiT rate.

In Net Energy Metering (NEM), on the other hand, the electricity produced by the solar PV system must be consumed first, and only excess can be exported to the grid at one to one rate.

IS YOUR PACKAGE INCLUDE BATTERY STORAGE?

No, because at the moment the cost of the battery is high making it not commercially viable to install solar PV with battery. We are closely monitoring the price and as a TIANCE customer, you will be amongst the first group of customers to own the battery when it is commercially viable soon.

However, with NEM that allows you to sell excess energy to TNB and be paid at the same rate as you buy from TNB, TNB becomes your ‘battery’ and you save the investment on the storage unit.

WHAT SOLAR PANELS BRAND DO YOU USE?

For PV module, we only use Tier 1 PV module i.e. Jinko SOLAR & AE SOLAR

WHAT INVERTER BRAND DO YOU USE?

We use only the leading brands in inverter technology such as Sungrow. We give a manufacturer warranty of 5 years. You can also opt for an extended warranty.

The final choice of brand equipment that we will install is subject to final design and site assessment.

WHERE DO YOUR SERVICE COVER?

WE COVER ALL PENINSULAR MALAYSIA EXCEPT SABAH SARAWAK

WHAT PAYMENT OPTION DO YOU HAVE?

Cash Purchase- pay lump sum amount

  1. Credit Card- We have a special instalment plan with Maybank for 12,24 and 36 months. For other banks, only the one-off swipe is available
  2. Personal Loan- Finance the PV system via personal loan. Choose your preferred bank. Special rate by Bank Islam for GLC employees.
  3. Leasing- No upfront cost. Pay fixed monthly to GSPARX. Choose from 1 to 10 years leasing period. System belongs to customer at the end of leasing period.
  4. Customer can also choose to put a down payment to reduce the credit card, leasing or personal loan installment.

WHAT IS THE BENEFIT OF INSTALLING SOLAR PV SYSTEM?

  • On site green energy generation.
  • On site efficient electricity generation with minimum losses.
  • Carbon emission deferment of 0.62 tons/MWh annually.
  • Become a prosumer and generate clean energy

CAN MY ROOF SUSTAIN SOLAR PANEL WEGHT?

Yes, your roof can sustain the weight of a solar panel. Each solar panel weights about 15kg but the roof tiles and supporting structures are design to withstand a weight of a standing man (>60kg). Nevertheless, we shall observe and take best practices approach in accessing the roof and its support integrity.

WILL THE INSTALLATION CAUSES LEAKED TO MY ROOFTOP?

We apply water proofing at the point of drilling. This should prevent leakage to your roof. In addition, we give you one-year free workmanship warranty and as such problem such as leaking is taken care of.

WHAT IS THE WARRANTY PERIOD?

Solar module manufacturers offer 25 years of solar PV module of performance guarantee, 10 years of solar PV module product warranty. For inverter, the standard product warranty is 5 years.

For C&I customers with SPPA payment option, the maintenance will be taken care by throughout the contract duration.

For direct purchase or leasing customers, we also offer extended warranty package

WHAT HAPPEN TO THE EXCESS ENERGY I DID NOT CONSUME?

Any excess energy will be exported to the TNB grid as credit. The credit received will be used to offset part of electricity bill

(i) based on a “1-on-1” offset basis for residential consumers and Government Ministries and Entities.

(ii) based on the Average System Marginal Price (SMP) for commercial and industries consumers

DO I NEED TO REPLACE MY ROOFTOP PRIOR TO INSTALLATION?

No. You are not required to replace your roof. Our experts will determine if your roof is in good condition. If you know your roof needs maintenance in the near term or we determine so, it would be in your best interest to complete the repair or install the new roof before the solar panels. Otherwise, it would be costly to remove the panels to repair the roof and then re-install the panels.

WHAT KIND OF MAINTENANCE NEEDED?

Solar panels generally require very little maintenance in order to function. The only thing they need is, a periodic light cleaning to make sure dirt, leaves, and other debris aren’t obstructing the sun’s rays. Other basic maintenance includes checking on your system’s health in case of a breakdown, malfunction or no electricity production. Finding it hard to maintain your panels? Calm down, our maintenance experts got everything covered!

DO SOLAR PV SYSTEM WORKS AT NIGHT?

No. Sunlight must be present for your solar modules to produce power. At night, you draw power from your utility.

DO SOLAR PV SYSTEM WORKS DURING CLOUDY DAY?

Yes, though the system will produce less electricity.

WHAT CAPACITY SIZE OF SOLAR SYSTEM SHOULD I GET?

Our solar PV system ranges from a minimum of 4kW to a maximum of the roof area. Every customers’ requirement is different in terms of budget, energy consumption and roof space area

WHAT IS THE ROOF SPACE REQUIREMENT FOR A SOLAR PV SYSTEM TO BE INSTALLED?

A 4kW system would require an estimate area of 400 sqft.

WHAT WILL HAPPEN DURING A POWER OUTAGE?

Power outages do not affect the solar PV system. So long there is sunlight shining onto the system, it generates energy.

IS FINANCING AVAILABLE FOR SOLAR PV SYSTEM?

Yes. Most commercial banks and leasing companies do provide financing packages for solar PV systems.

WHAT IS THE PAYBACK PERIOD?

The payback period of system owners is dependent on the policies, tariff rate and tax allowances that each business owner is entitled to.

In combination of the Green Investment Tax Allowance and Capital Allowance, owners of a clean energy system who qualify for this tax relief, can realize a potential payback period of 3-6 years, depending on tariff rate in effect.

If you are a homeowner, the payback period is estimated to be about 7-11 years. This depends on the amount of energy currently being used by the household due to the tiered tariff rate for residential properties.

DO YOU PROVIDE SOLAR PV BATTERY STORAGE?

WE CURRENTLY DO NOT PROVIDE THIS IN PACKAGE

CAN I BRING THE SOLAR PV SYSTEM IF I MOVE THE HOUSE?

YES, IF YOU MOVE YOU CAN BRING IT ALONG BUT THERE IS LABOR COST FOR IT.

I WANT TO INSTALL AND SELL 100% TO TNB AND GET CASH IN RETURN. CAN I DO THIS?

No. The program that you refer to is Feed-In Tariff (FIT). FiT allows customers to install it on their rooftop and sell all energy produced to TNB and get paid for it. The Government has offering new quota for solar PV. Our product is packaged with NEM.

WHAT IS SYSTEM MARGINAL PRICE-SMP?

The definition of System Marginal Price (SMP) is as follows:  “The price of the most expensive marginal generator included in the Draft Day Ahead Dispatch Schedule to meet the Day Ahead Load Forecast in a Half-Hour Period or the Week Ahead Dispatch schedule to meet the Week Ahead Load Forecast.”

As for Average SMP, this refers to the system marginal price on a monthly average, specifically for the period of 7:00 hour to 19:00 on a daily basis for the previous calendar month. The Average SMP will form the credit to be given to the NOVA subscriber.

The following calculation shall determine the energy net offset amount, instead of the offset on minimum monthly recurring charges as determined in the Distribution Licensee’s tariff category:

Net Energy charge (RM) = (Energy imported from Supply System* x prevailing gazetted Energy rate) – (Energy export to Supply System x Average SMP)

*where relevant, imported energy is subjected to SST, KWTBB, and ICPT

Exported excess energy in Designated Premise will be added to their account through priority arrangement made by NOVA consumer.

For Single Buyers, average SMP of the past month must be published on website before the 14th day of the month is over.

In short, SMP is as defined in the Guidelines for Single Buyer Market (Peninsular Malaysia) where “Average SMP” refers to the monthly average system marginal price for the daily period between 07:00 and 19:00 hours in the preceding calendar month.

IS THERE ANY TENURE IN THE NEM CONTRACT BETWEEN DISTRIBUTION LICENSEE AND THE NEM APPROVAL HOLDER?

The NOVA consumer shall enter into a NOVA contract with the distribution licensee before the commencement date. The offset part of electricity bills will be for a period of ten (10) years upon commencement of the NOVA contract. Within the period, the NOVA consumer is allowed to roll-over any excess energy generated every month. After the ten (10) years period, the solar PV installation shall be strictly for self-consumption in the premise where the solar PV installation was installed. The NOVA contract is deemed to commence upon the installation of the meter by the distribution licensee.

CAN NOVA APPROVAL HOLDER SWITCH CATEGORIES?

A NOVA Consumer may not switch categories, unless they have been under their present category for a minimum of twelve months and they have applied to the Distribution Licensee for the switch at least three months in advance.

DOES NOVA PROGRAM NEED NEMAS STUDY?

The NEMAS study was created to ascertain the technical impact of NEM to the TNB electricity distribution network, and for it to identify the necessary technical steps for its safe application whether during or after installation.

NEM consumers who plan to install solar PV systems greater than 72 kW in capacity must connect with TNB or other partners associated with the Energy Commission to carry out NEMAS.

NEMAS requirement and corresponding fees vary according to capacity. To determine such fees, or whether NEMAS is required, the following specifics are helpful:

Installation capacities (in kW) NEMAS necessary? TNB fees
> 425 kW– 1 mW Yes RM 8,000
>180 kW – 425 kW Yes RM 5,000
>72 kW – 180 kW Yes RM 1,000
1 kW – 72 kW No N/A

WHAT DOES THE INSTALLATION PRICE CONSITS OF?

1 TOTAL kWp SOLAR PV SYSTEM-INCLUDES
2 ENGINEERING DESIGN & LICENSE APPLICATION
3 JINKO SOLAR MONOCRYTALLINE SOLAR PANEL
4 SUNGROW PV SMART INVERTER OR EQUIVALENT
5 ALUMINIUM MOUNTING STRUCTURE SYSTEM
6 DC & AC COMBINER BOX WITH CONNECTORS
7 6MM2 DC CABLE-BRANDED LEONI/JJLAPP
8 JKR SPEC AC CABLE-MEGA
9 ALUMINIUM MOUNTING STRUCTURE SYSTEM
10 LABOUR

WHAT IS SELCO?

Self-consumption or known as SELCO applies when electricity is being generated for own usage and any excess is not allowed to be exported to the grid.

WHAT IS SOLAR PV?

PV stands for ‘Photovoltaics’ and means converting light into electricity (as opposed to Solar Thermal which is heating water).

HOW DOES SOLAR PV SYSTEM WORKS?

The solar panels generate DC electricity from sunlight which is fed through an inverter to convert it into AC electricity.

The inverter is connected to your consumer unit (fuse board) so the electricity can be used in your home.

Solar PV systems use cells to convert sunlight into electricity. The PV cell consists of one or two layers of a semi conducting material, usually silicon. When light shines on the cell it creates an electric field across the layers causing electricity to flow. The greater the intensity of the light, the greater the flow of electricity.

I LIVED IN HIGH-RISE BUILDING, CAN I INSTALL SOLAR?

UNFORTUNATELY, WE DO NOT INVOLVE WITH HIGH RISE BUILDING INSTALLATION